ORDERS AND PAYMENT
We love to fulfill your orders but try to give us a minimum of 48 hours notice - it really helps. If it’s a large corporate order, we request as much notice as possible! However, if you do have a more urgent order, just ring us on 01279 876661 and we’ll let you know if we can sort that for you.

When your order is placed, we process the payment. We include your gift message if your order is for someone else but please don’t ask for messages that turn our scone gnomes blue!

DELIVERY
We get proof of postage for gifts sent by post but this is not TRACKED delivery. If you want that, please request a quote. 

However, the majority of orders are sent by speedy overnight courier - and we can deliver from Tuesday to Saturday (excepting days following Bank holidays) to most of mainland UK. Saturday deliveries carry a surcharge. For areas local to CM6 1RF postcode, when possible we will also deliver on Mondays too. 

We have delivered fresh hampers further afield including parts of Europe (obviously delivery charges are higher) so do ask us, if that's of interest. However Europe destinations have become very problematic to reach since Jan 1st 2021 alas.

NB 
It is your responsibility to provide the correct addresses and ensure someone is available to take in the delivery from 7.30am onwards please on the agreed day (whether it’s for yourself or as a gift to another). That means no popping out to the shops or walking the dog!

Once your given delivery address is booked in with the couriers, it cannot be altered. If the location is hard to find or requires particular delivery instructions, do let us know in advance.

If the courier attempts delivery and there is no answer, the hamper box is usually returned to the local distribution depot for you or the recipient to make arrangements to collect. That’s obviously best avoided as these are perishable goods. We cannot send out replacement hamper boxes under these circumstances.

CIRCUMSTANCES BEYOND OUR CONTROL
There may be unforeseeable circumstances such as severe weather, war, fire, acts of God and other causes beyond our control which force changes/cancellations - and we'd always endeavour to find a solution or liaise with you under such situations. That would also apply to orders beyond our capacity as all products are subject to availability.

We use specially designed chilled packaging and get the hamper boxes to you fresh for your enjoyment that day. If goods are passed to a 3rd party outside of this time frame or in an unrefrigerated way, we cannot be held responsible. Safety first!

ALLERGIES
Most items do not actively contain nuts in the hampers (excepting some crackers that go in Cheese Hampers) but our suppliers of flour and other ingredients never guarantee the absence of traces of nuts and our environment may contain them. If you have any queries about our products or any special requests, let us know, prior to ordering. All our ingredients are made by ourselves or sourced as locally as possible. There may be small variations from hamper to hamper as a result of their freshly-prepared qualities.

WEBSITE
The logo and images from this website are the property of The English Cream Tea Company and may not be reprinted or used without our prior permission. However, we’re very happy to liaise with media and press and may provide information/photographs if requested. Just get in touch on 01279 876661 or hello@englishcreamtea.com We have taken great care to ensure our website and e-commerce system are as accurate and reliable as possible but please do inform us of any areas of difficulty or errors.

COMPLAINTS PROCEDURE
Do contact us within 12 hours please in the unlikely event of goods being unsatisfactory and we may also ask you to photograph and/or return the goods to us for investigation. We will always strive to produce the most delightful goods for our customers.

CANCELLATIONS AND RETURNS
Our hamper boxes are produced especially for your order. If you wish to cancel an order, please ring 01279 876661 or email gifts@englishcreamtea.com giving 48 hours notice. After that time, preparations will be underway and we cannot accept a cancellation. As they are perishable goods with a short ‘shelf life’ we cannot accept returns.

REFUND POLICY
If you wish to cancel an order, please ring 01279 876661 or email gifts@englishcreamtea.com giving 72 hours' notice. After that time, preparations will be underway and the order may not be refunded. If you ever have a query about your delivered hamper box, do get in touch.