ORDERS AND PAYMENT
We love to fulfill your orders but please give a minimum of 48 hours notice - it really helps. If it’s a large corporate order, we request as much notice as possible! However, if you do have a more urgent order, just ring 01279 876661 and we’ll let you know if we can sort that for you. When your order is placed, we process payment. We include your gift message if your order is for someone else but please don’t ask for messages that turn our scone gnomes blue!
DELIVERY
Most of our orders are sent by speedy overnight courier for a.m. delivery - and we can deliver from Tuesday to Saturday (excepting days following Bank holidays) to most of mainland UK. For areas local to CM6 1RF postcode, when possible we will also deliver on Mondays too. We don't provide updates re delivery timings to you, but do follow all courier tracking ourselves on your behalf.
We will prepare and send out the delicious gifts. It is your responsibility to provide correct addresses and ensure someone is available to take in the delivery on the agreed day (whether it’s for yourself or as a gift to another). If alcohol is added into your hamper, it is on the understanding that the recipient is over 18 years old. Once your given delivery address is booked in with our couriers, it cannot be altered. If the location is hard to find or requires particular delivery instructions, do let us know in advance!
If the courier attempts delivery and there is no answer, the hamper box is usually returned to the local distribution depot for you or the recipient to make arrangements to collect. That’s obviously best avoided as these are perishable goods. We cannot send out replacement hamper boxes under these circumstances. If you have supplied the wrong address we can attempt a redirection (though there is an extra charge) and will help as much as possible - but sometimes the couriers simply can not collect/redeliver these treats to new addresses.
We promise your goodies will leave us in tip-top condition and we also choose our couriers with care and track courier-delivered goods on their journey. However, there may be circumstances beyond our control if the courier has traffic issues or other such problems. This is very, very rare but can occasionally happen and we'd liaise with you in that unusual circumstance.
CIRCUMSTANCES BEYOND OUR CONTROL
There may be unforeseeable circumstances such as severe weather, war, fire, acts of God and other causes beyond our control which force changes/cancellations - and we'd always endeavour to find a solution or liaise with you under such situations. That would also apply to orders beyond our capacity as all products are subject to availability. We use specially designed chilled packaging and get the hamper boxes sent for specific dates. If goods are passed to a 3rd party outside of this time frame or in an unrefrigerated way, we cannot be held responsible. Safety first!
NB Since Covid/Brexit/Suez etc, there have been shortages of packaging materials and more. We'll only put in substitutions if we absolutely have to and will do all we can to source our 'original' materials!
ALLERGIES
The only nuts actively included in our goods are in the vegan flapjack (Vegan Teatime Treats) and the Lemon, Pistachio and White Chocolate Blondie. Apart from that, we have deliberately chosen items that do not actively contain nuts in the hampers but our suppliers of flour and other ingredients never guarantee the absence of traces of nuts and our environment may contain them. If you have any queries about our products or any special requests, let us know, prior to ordering or consuming. All our ingredients are made by ourselves or sourced as locally as possible. There may be small variations from hamper to hamper as a result of their freshly-prepared qualities.
WEBSITE
The logo and images from this website are the property of The English Cream Tea Company and may not be reprinted or used without our prior permission. However, we’re very happy to liaise with media and press and may provide information/photographs if requested. Just get in touch on 01279 876661 or gifts@englishcreamtea.com We have taken great care to ensure our website and e-commerce system are as accurate and reliable as possible but please do inform us of any areas of difficulty or errors.
COMPLAINTS PROCEDURE
Do contact us within 6 hours of its arrival please in the unlikely event of goods being unsatisfactory and we may also ask you to photograph and/or return the goods to us for investigation. We will always strive to produce the most delightful goods for our customers.
CANCELLATIONS AND RETURNS
Our hamper boxes are produced especially for your order. If you wish to cancel an order, please ring 01279 876661 or email giving 48 hours notice. After that time, preparations will be underway and we cannot accept a cancellation. As they are perishable goods with a short ‘shelf life’ we cannot accept returns.
REFUND POLICY
If you wish to cancel an order, please ring 01279 876661 or email giving 48 hours notice. After that time, preparations will be underway and the order may not be
refunded. If you ever have a query about your delivered hamper box, do get in touch within 6 hours, with photos if possible. Happy to report though that in 10 years of operation, there have only been 2 problems of boxes damaged en route. We have chosen our courier company with great care.
Acceptable Use Policy Terms:
PLEASE READ THE TERMS OF THIS POLICY CAREFULLY BEFORE USING THE SITE:
What's in these terms? This acceptable use policy sets out the content standards that apply if you upload content to our site, make contact with other users on our site, link to our site, or interact with our site in any other way.
Who we are and how to contact us: www.englishcreamtea.com is a site operated by The English Cream Tea Company Limited ("We").We are a limited company registered in England and Wales under company number 76306121 and have our registered office at Bramley House and Barn Chelmsford Road White Roding Dunmow CM6 1RF Essex which is also our main trading address.To contact us, telephone 01279 876661 or email: gifts@englishcreamtea.com.
By using our site you accept these terms: By using our site, you confirm you accept the terms of this policy and you agree to comply with them. If you do not agree to these terms, you must not use our site. We recommend you print a copy of these terms for future reference. We may make changes to the terms of this policy: We amend these terms from time to time. Every time you wish to use our site, please check these terms to ensure you understand the terms that apply at that time.
Prohibited uses
You may use our site only for lawful purposes. You may not use our site:
In any way that breaches any applicable local, national or international law or regulation.
In any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect.
For the purpose of harming or attempting to harm minors in any way.
To send, knowingly receive, upload, download, use or re-use any material which does not comply with our content standards.
To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam).
To knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.
You also agree:
Not to reproduce, duplicate, copy or re-sell any part of our site in contravention of the provisions of our terms of website use .
Not to access without authority, interfere with, damage or disrupt:
any part of our site;
any equipment or network on which our site is stored;
any software used in the provision of our site; or
any equipment or network or software owned or used by any third party.
Interactive services
We may from time to time provide interactive services on our site, including, without limitation:
• Chat rooms or Bulletin boards.
Where we do provide any interactive service, we will provide clear information to you about the kind of service offered, if it is moderated and what form of moderation is used (including whether it is human or technical). We will do our best to assess any possible risks for users (and in particular, for children) from third parties when they use any interactive service provided on our site, and we will decide in each case whether it is appropriate to use moderation of the relevant service (including what kind of moderation to use) in the light of those risks. However, we are under no obligation to oversee, monitor or moderate any interactive service we provide on our site, and we expressly exclude our liability for any loss or damage arising from the use of any interactive service by a user in contravention of our content standards, whether the service is moderated or not.
The use of any of our interactive services by a minor is subject to the consent of their parent or guardian. We advise parents who permit their children to use an interactive service that it is important that they communicate with their children about their safety online, as moderation is not fool proof. Minors who are using any interactive service should be made aware of the potential risks to them. Where we do moderate an interactive service, we will normally provide you with a means of contacting the moderator, should a concern or difficulty arise.
Content standards
These content standards apply to any and all material which you contribute to our site (Contribution), and to any interactive services associated with it. The Content Standards must be complied with in spirit as well as to the letter.The standards apply to each part of any Contribution as well as to its whole. We will determine, in our discretion, whether a Contribution breaches the Content Standards.
A Contribution must:
Be accurate (where it states facts) and be genuinely held (where it states opinions).
Comply with the law applicable in England/Wales and in any country from which it is posted.
A Contribution must not:
Be defamatory of any person or be likely to deceive any person.
Be obscene, offensive, hateful or inflammatory or promote sexually explicit material or promote violence.
Promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age.
Infringe any copyright, database right or trade mark of any other person.
Breach any legal duty owed to a third party, such as a contractual duty or a duty of confidence.
Promote any illegal activity or be in contempt of court.
Be threatening, abuse or invade another's privacy, or cause annoyance, inconvenience or needless anxiety.
Be likely to harass, upset, embarrass, alarm or annoy any other person.
Impersonate any person, or misrepresent your identity or affiliation with any person.
Give the impression the Contribution emanates from The English Cream Tea Co, if this is not the case.
Advocate, promote, incite any party to commit, or assist any unlawful or criminal act such as (by way of example only) copyright infringement or computer misuse.
Contain a statement which you know or believe, or have reasonable grounds for believing, that members of the public to whom the statement is, or is to be, published are likely to understand as a direct or indirect encouragement or other inducement to the commission, preparation or instigation of acts of terrorism.
Contain any advertising or promote any services or web links to other sites. Breach of this policy
When we consider that a breach of this acceptable use policy has occurred, we may take such action as we deem appropriate. Failure to comply with this acceptable use policy constitutes a material breach of the terms of use upon which you are permitted to use our site, and may result in our taking all or any of the following actions:
Immediate, temporary or permanent withdrawal of your right to use our site.
Immediate, temporary or permanent removal of any Contribution uploaded by you to our site.
Issue of a warning to you.
Legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach.
Further legal action against you.
Disclosure of such information to law enforcement authorities as we reasonably feel is necessary or
as required by law.
We exclude our liability for all action we may take in response to breaches of this acceptable use policy. The actions we may take are not limited to those described above, and we may take any other action we reasonably deem appropriate.
Which country's laws apply to any disputes?
If you are a consumer, please note that the terms of this policy, its subject matter and its formation are governed by English law.You and we both agree that the courts of England and Wales will have exclusive jurisdiction except that if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland. If you are a business, the terms of this policy, its subject matter and its formation (and any non-contractual disputes or claims) are governed by English law.We both agree to the exclusive jurisdiction of the courts of England and Wales.
